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Help · Support

We're here when you need us.

A real human reads every message. Most tickets get a first reply within a few hours, never longer than one business day.

Email support

Best for account issues, missing coins, gift card delivery problems, or just a question. Reply within 24 hours, often within 2.

[email protected] →

Privacy & data

Data access requests, GDPR / CCPA inquiries, opt-outs, and anything else related to your personal data.

[email protected] →

Security disclosures

Found a bug that could affect users' data or coin balances? We take responsible disclosure seriously and pay bounties for valid findings.

[email protected] →
Common topics

Pop the hood. Most issues fix in a minute.

This is almost always a system-level permission issue. To fix it:

  1. Open your phone's Settings → Apps → LuckyStep → Permissions.
  2. Make sure Physical Activity is set to Allow.
  3. In Battery → Background activity, make sure LuckyStep is not restricted.
  4. Open the LuckyStep app and tap Settings → Step Sync → Recalibrate.

Still not working? Email [email protected] with your phone model and Android version — we'll investigate.

98% of cards land in your inbox within an hour. If yours hasn't arrived after 24 hours:

  1. Check your spam / promotions folder. Gift card emails often get filtered.
  2. Verify the delivery email in the App → Wallet → Order history is the one you actually use.
  3. Email us with your order ID (visible in the App). We'll resend or refund the coins.

Tap "Forgot password" on the sign-in screen — we'll email a reset link valid for 30 minutes. If the email doesn't arrive, check spam, then email [email protected] from the address on your account so we can verify your identity.

In the App, go to Settings → Account → Delete account. After a 30-day grace period (in case you change your mind), all personal data is permanently erased.

Prefer to do it by email? Send a deletion request from your registered address to [email protected]. Per our Privacy Policy, we delete within 30 days.

Yes — it's in active development. Drop your email at [email protected] with the subject "iOS waitlist" and we'll let you know the moment TestFlight opens.

Act fast: change your password from the App and email [email protected] immediately. We will freeze the account, audit recent activity, and where appropriate restore any coins lost to unauthorized redemption.

Yes. Email [email protected] from your account address with a clear explanation. Each appeal is reviewed by a real person within 5 business days. We share the specific signals that triggered the ban whenever it's safe to do so.

For media inquiries, sponsorships, or co-marketing, reach out to [email protected]. We typically respond within 3 business days.

Didn't find your answer?

Send us a note. A real teammate will reply — no chatbots, no AI auto-replies, no ticket black holes.

Email our support team